Frequently Asked Questions
PAYMENT
We use a range of carriers including FedEx, UPS, and DHL, among others. The specific carrier for your order will be mentioned in your shipping confirmation.
If your order has not been shipped yet, please contact our customer service immediately to update your shipping address.
Yes, at checkout you will have the option to choose expedited shipping for an additional fee.
Shipping fees are determined by the weight of the package and destination. You can see the final shipping cost at checkout.
Please contact our customer service with your order number. They will assist in tracking down your package.
Yes, all items are insured during transit. If there's any damage upon arrival, please report it immediately.
Once an order is placed, it gets processed immediately, making it challenging to combine with another. However, you can contact our customer service for specific requests.
PAYMENT
We accept all major credit cards, PayPal, and bank transfers.
Yes, our website uses SSL encryption and we follow all standard e-commerce security protocols to ensure your information is secure.
At this time, we only accept one payment method per order.
We occasionally have special promotions that might include financing options. Please check our website or sign up for our newsletter for updates.
Sales tax is determined based on the shipping address and local regulations.
Payments can be declined due to incorrect card details, insufficient funds, or bank restrictions. Please contact your bank for further details.
We occasionally have bulk purchase promotions. Please contact our sales team for more information.
Yes, you can redeem gift cards or vouchers during checkout. Please ensure they are valid and enter the code when prompted.
Your card will be charged as soon as the order is confirmed.
No, we do not store any credit card information. All transactions are processed through secure payment gateways.
Why Choose Us
Free Delivery
Free shipping on all order
Returns
Easy return process
Support 24/7
Support online 24 hours a day
payments
100% payment security
Quick Links
helpful links & services
get in touch with us
For any questions or inquiries, please visit our Contact Us page or email us at info@thelapro.com
Business Hours:
9:00am to 5:00pm (🇺🇸 Central Time)
Monday – Friday
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