Return Policy for TheLapro.com

At TheLapro, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, our return policy is designed to put things right.

1. Return Period:

• You can return or exchange any product purchased from TheLapro within 30 days of the delivery date.

2. Condition of Returned Items:

• All returned items must be in their original condition: unused, unaltered, and including all original packaging, manuals, and accessories.

3. Non-Returnable Items:

• Opened SSDs and HDDs cannot be returned for reasons other than defects.
• Items that are damaged or abused after purchase.
• Any product missing the serial number or UPC.
• Items that are classified as hazardous materials or use flammable liquids or gases.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the product is defective or an error has occurred when filling the order.

5. Refunds:

• Once we receive your returned item and inspect it, we’ll notify you. If your return is approved, we’ll process your refund to the original method of payment.
• Refund processing time may vary based on your payment method and bank. It usually takes 3-7 business days.

6. Exchanges:

• If you wish to exchange an item, please return the original item (following the return instructions) and place a new order for the item you’d like.

7. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, contact our Customer Service team immediately, so we can evaluate the issue and make it right.

8. Return Instructions:

• To initiate a return, please contact our Customer Service team with your order number and details about the product you’d like to return. We will respond with instructions for how to proceed.

9. Contact Information: For any further questions or clarifications regarding our return policy, please contact our Customer Service team at [customer.service@thelapro.com] or call us at [your phone number].